Customer Success Manager

Customer Success Manager, Solutions

Bangkok | Full-time | On-site | Early-stage B2B SaaS

Help build the customer success function behind the future of restaurant technology.

If you're a Customer Success or Account Management professional who enjoys getting close to customers, understanding their problems, and turning those relationships into real business value, this could be an exciting next step.

We're working with an early-stage technology startup building an enterprise restaurant operations platform designed to help restaurants run more efficiently, improve revenue, strengthen customer loyalty, and deliver better guest experiences.

As one of the early members of the team, you'll have the opportunity to shape how customers experience the product from the ground up. This is not a role where you'll simply inherit a mature playbook and manage renewals. You'll help build the relationships, processes, and commercial approach that will support the company's growth.

You'll own a portfolio of enterprise and mid-market customers, working closely with restaurant owners, operators, and decision-makers to understand their challenges and help them get the most from the platform. Your work will span onboarding handover, adoption, retention, renewals, and identifying opportunities to expand the relationship.

The commercial element is important. You'll need to recognise when a customer could benefit from additional features, locations, or solutions, and confidently lead conversations around value, investment, and growth. At the same time, you'll become a strong voice for customers internally, feeding insights into Product, Sales, and Operations to help improve the platform.

You'll also have the chance to build practical customer success frameworks, improve account health tracking, and establish ways of working that can scale as the business grows.

We're looking for someone with around 2–5+ years' experience in Customer Success, Account Management, or B2B SaaS Sales. You'll need experience with renewals, upselling or cross-selling, strong discovery and relationship-building skills, and the commercial confidence to influence customer decisions.

Experience in restaurant technology, hospitality, POS, payments, or operations software would be valuable, but the right customer mindset and willingness to learn matter most.

Why join?

You'll be joining an ambitious early-stage team where your contribution will be visible, your ideas will influence the product, and there is potential to grow into a broader leadership role as the business scales.

The company offers a supportive, high-performance environment, professional development, private medical insurance, provident fund matching, AI learning allowance, and a modern central Bangkok office.

Location: Interchange 21, Bangkok — near BTS Asoke and MRT Sukhumvit.

Working model: On-site, full-time.